Terms of service
Terms and conditions of service
For the sake of clarity and transparency, Timetwister Games ensures that the information regarding the essential characteristics of the products sold is in line with what has been communicated by the suppliers. Sometimes images, colours and components may differ due to updates, variants or substantial changes in the editions of the various products.
Timetwister Games does not resell used or damaged games, or games that otherwise do not meet the standards offered on the market, unless this condition is duly specified in the product description. In any case, Timetwister Games is always available for any verification of components, variants, colours, or any other element that may influence the customer's final decision to proceed with the purchase.
Timetwister Games makes every effort to keep product availability on the website up to date. However, availability at the time you visit the site cannot be guaranteed, and displayed prices may change without prior notice.
If an item listed as available turns out to be out of stock, we will notify you promptly by email or another appropriate method so you can decide how to proceed. You may wait for the item to become available, cancel all or part of your order, or amend the order to remove unavailable items.
If an item is unavailable because the manufacturer has permanently discontinued it, Timetwister Games may offer an alternative of equivalent quality and price. If you decline, the unavailable item will be refunded in full.
All product prices in the timetwistergames.it catalogue include VAT and other applicable taxes. Shipping and handling charges, where applicable, are not included and are calculated and displayed in the order summary.
Timetwister Games may change product prices and shipping charges without prior notice. Changes take effect when published on the website and apply only to orders placed after that update.
Should the indicated price be incorrect and/or manifestly negligible in relation to the nature of the product, for any reason beyond the control of Timetwister Games (such as technical malfunctions, manual or automatic entry errors), Timetwister Games reserves the right to cancel the order, even in the event of initial confirmation, due to the lack of the necessary contractual intent.
Confidentiality
Information relating to the customer, their orders and the purchases made is processed in full compliance with EU Regulation 2016/679 (GDPR) and the current Italian legislation on the protection of personal data. This information will not be disclosed to third parties for reasons other than normal accounting management and the fulfilment of orders.
Preorders, withdrawal and refunds
For terms and instructions on withdrawal, returns, refunds and preorders, see ourrefund policy, which forms part of these terms. The standard period for notifying us of withdrawal is 14 days from delivery, subject to the starting dates and exceptions provided by law.